AI call center for Lebanese businesses

Your WhatsApp Business number answers chats, voice notes and photos. It books, takes orders, answers from your price list and policies, qualifies leads and hands off to a person. The fastest to launch, because no phone carrier is involved.

Everything in the WhatsApp Agent, plus live voice: calls to your phone line and WhatsApp calls, answered in Lebanese Arabic, English or French. Adds outbound work such as booking confirmations, reminders, follow-ups and tasks you ask it to do, like placing an order with a supplier or a restaurant.

For Lebanese agencies, call centers and AI centers that want to offer AI agents to their own clients. Each client gets a separate agent, number, knowledge and data, under your brand, managed from one place. Start with one pilot client.

1. Discovery, one week. We read your real chats and listen to the calls you get, pick the jobs worth automating and write the rules: what the agent may do, what it must hand over.
2. Prototype, within three weeks. The agent on your own questions, in Lebanese, on a test number you can call yourself.
3. Pilot. Real customers on one channel. We review the transcripts with you and tighten the rules.
4. Rollout. All channels, usage caps, human handoff and the daily summary.
5. Tune. A monthly review of volume, cost and misses; knowledge and prompts updated.

For: Lebanese businesses that lose customers to missed calls, unanswered WhatsApps and slow replies after hours. Clinics and dentists, restaurants and delivery, real estate agencies, gyms and salons, schools and training centers, hotels and guest houses, car rentals, shops, generator and service companies. And agencies, call centers and AI centers that want to offer agents to their clients.

Not for: mass robocalls or cold-call campaigns; advice that must come from a licensed professional, such as a diagnosis or a legal opinion; or a business with a handful of messages a week, where a WhatsApp Business auto-reply is enough.

1. Answers. Calls to your phone line day and night, holidays included; WhatsApp calls; chats, voice notes and photos on WhatsApp; and your website chat, all with one memory of the customer.
2. Understands. Lebanese Arabic, English and French, including “Bonjour, kifak, I want to book” as one normal sentence, and 3arabe (Arabic in English letters, also called Arabizi) the way your customers type it. It works out whether this is a question, a booking, an order, a lead or a complaint.
3. Acts. Books in your calendar or reservation tool, places orders in your POS or delivery platform, searches prices, stock, orders, bills and policies, qualifies and follows up leads, and places calls and sends messages on your behalf.
4. Reports. Every conversation is logged with its transcript, outcome and recording where announced. Leads, bookings and orders go into your CRM, and you get a daily summary of what came in, what closed and what needs you.
5. Your team, any time. Live transfer to a person with the summary on screen, take-over of any WhatsApp conversation, and hard limits on what the agent never does alone.

Every miss becomes a fix: we review transcripts with you and update what it knows.

• WhatsApp Business Platform: chats, voice notes, photos and WhatsApp calls
• Your phone line, through a SIP connection from your carrier
• Calendars: Google Calendar, Outlook or your booking tool
• Your CRM, POS, delivery platform, Google Sheets or database
• Email, for invites, confirmations and summaries
• A dashboard with every transcript, outcome and recording where announced

The language model is chosen per job, not tied to one vendor, as on all our AI and automation work.

Three routes, often combined:

1. WhatsApp Business number. Chats and WhatsApp calls, no carrier involved. Calling has to be enabled on the number through Meta.
2. Your existing line, forwarded. Calls reach the agent when you are busy, after hours or always, where your carrier allows forwarding.
3. A dedicated business line. A SIP trunk from a Lebanese carrier such as Ogero, so the agent answers and places calls on a +961 number. Channel minimums, setup fees and per-minute rates are set by the carrier.

International voice providers can call Lebanese numbers, but most cannot issue a local +961 number. We settle the route with you in discovery, before anything is built.

• When a customer writes or calls first, the agent can reply freely for 24 hours.
• When the business writes first, for a reminder or a follow-up, it uses a template approved by Meta.
• The agent calls a customer on WhatsApp only after that customer has given permission.
• Meta's own message and calling fees are billed through your WhatsApp account or provider, at cost.

• It introduces itself as an AI assistant. Customers can ask for a person anytime.
• Recording is announced at the start of the call, or switched off.
• It answers only from sources you approved; no invented prices or promises.
• When unsure, it says so and transfers or takes a message.
• Hard limits you set: refunds, discounts, cancellations stay with your team.
• Outbound calls only to people and businesses who expect them.
• Monthly usage caps, so the bill never surprises you.
• Your data stays in your accounts. We set up consent and data handling with Lebanon's Law 81/2018 on electronic transactions and personal data in mind; your lawyer has the last word.

• Channels. WhatsApp only, or WhatsApp plus live voice.
• Volume. Call minutes and messages per month, with model and telephony usage passed through at cost under a cap.
• Integrations. A calendar is lighter than a POS, a CRM and a custom database together.
• Phone route. WhatsApp number, forwarded line or a dedicated carrier line.
• Partner seats. One business, or several clients under your brand.
• Tuning. The monthly review and knowledge updates after rollout.

We quote after the one-week discovery. Start from contact, or pair the agent with a House Channel for offers and loyalty.

Two parts: a one-time build for the agent, its knowledge and its integrations, then a monthly running cost for call minutes, messages and model usage, passed through at cost with a cap you set. The number depends on the channels, your volume, the systems it connects to and how your phone line is routed. We quote after a one-week discovery and do not publish a price list.

Yes. It speaks and understands Lebanese Arabic, English and French, switches between them mid-sentence the way Lebanese customers do, and reads and writes Arabic typed in English letters on WhatsApp (3arabe, also called Arabizi). Before launch we test it on real questions from your own customers, and we tune names, places and product terms it gets wrong.

Usually, yes, through one of three routes: your WhatsApp Business number, your existing line forwarding to the agent when busy or after hours, or a dedicated business line on a SIP trunk from a carrier such as Ogero. Which route works depends on your carrier and contract, so we confirm it in discovery, before any build starts.

Both. Through Meta's WhatsApp Business Calling API, customers can tap call on your WhatsApp Business number and talk to the agent live, and it also handles chats, voice notes and photos. The agent can call a customer on WhatsApp only after that customer has given permission, under Meta's rules.

Yes. The agent introduces itself as your AI assistant at the start of every call and chat, and anyone can ask for a person at any time. If calls are recorded, it says so. Being upfront costs nothing and keeps trust in your brand.

It says it does not know, then transfers the call to a person or takes a message, depending on the hour and your rules. It answers only from the information you approved, so it does not invent prices, availability or policies. Every miss shows up in the dashboard and is fixed in the next update.

Yes. You ask on WhatsApp, for example to order a sandwich or book a table for six on Saturday, and the agent calls the place, handles the conversation and reports back. It marks a task done only when the other side has confirmed it. We use outbound calls for tasks and follow-ups people expect, never for cold-call campaigns.

Yes, through a partner setup under your brand. Each of your clients gets its own agent, number, knowledge and data, kept separate from the others, and you manage them from one place. Agencies, call centers and AI centers in Lebanon can start with one pilot client before rolling it out further.